Refund Policy
Refund Policy
All pieces are 100% handmade. No two products are exactly the same— variation in texture, shade, and natural forms such as air bubbles, pigment consistency, and bugholes should be expected. These imperfections add character and uniqueness to the design.
If, for any reason, your order is incorrect or damaged, we offer a replacement or refund policy. Please contact us to arrange the return of the goods. To start a return, you can contact us at hello@thebotanicalblueprint.com.
Change of mind
If you have changed your mind and the items are unsuitable, then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for the return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.
The customer is responsible for all shipping back to The Botanical Blueprint. We recommend that your carrier give you a ‘proof of delivery’ as we cannot be held responsible for goods lost or damaged in transit.
You can always contact us for any return questions at hello@thebotanicalblueprint.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.